What You'll Need to Know When the Village Transfers to Joint Dispatch

As the Village transitions to a centralized joint dispatch service, Caledonia residents will need to remember a few items for non-emergency calls.

For emergencies call 911, nothing has changed.

Toby Schey, Police Chief for the Caledonia Police Department, said the 911 phone number will automatically transfer a 911 call made in Caledonia to the Racine County Joint Dispatch Center.  

But for non-emergency calls, a few changes will take place.

When the Village of Caledonia “flips the switch” over to the Racine County Joint Dispatch service at 7 a.m. March 1, residents will need to use the Racine County Communication line, 886-2300 for non-emergency calls.

 “Say if someone wants to report something as stolen or they do not want to make an emergency call for police service, then they will need to use the 886-2300 phone number,” he said.

Additionally, the front office, which handles records requests, court business and access to personnel, will be open from 8 a.m. to 5 p.m. Monday, and Wednesday through Friday, and 8 a.m. to 7 p.m. Tuesday.

However, a phone will be available in the lobby for residents to contact the Racine Communications Center.

“If you want to come to the department to report a crime, you’ll need to use the phone line to call the Racine Communications Center directly and they will dispatch a squad over to Caledonia,” Schey said.

The change in office hours also means that if someone want to use the oil collection facility to dump their used oil, they will need to do that during business hours to have access to the key.

“There are going to be some inconveniences in this,” Schey said.

The Village of Mt. Pleasant and Sturtevant will not be transferring over to joint dispatch until June. They will continue to use their own non-emergency phone numbers until then, not the number to the Racine County Communication line. The City of Racine’s Police Department won’t be transitioning until Oct. 1.